Shipping:

We ship within the USA via FedEx Ground & FedEx Home Delivery only. We set our shipping rates so you can purchase a complete Personal Cooling System and add accessories for little or no additional shipping charge.  Our shipping charges are based on the total price of your order, not the weight.  The charges are determined as follows:

For all destinations in the US except Alaska & Hawaii:
For order totals of $30 or less the shipping charge is $10
For order totals of more than $30 up to $100 the shipping charge is $15
For order totals of more than $100 up to $250 the shipping charge is $20
For order totals of more than $250 up to $500 the shipping charge is $25
For order totals over $500 the shipping charge is 5% of the order total

For shipping to Alaska & Hawaii:
For order totals of $30 or less the shipping charge is $25
For order totals of more than $30 up to $100 the shipping charge is $30
For order totals of more than $100 up to $250 the shipping charge is $37
For order totals of more than $250 up to $500 the shipping charge is $45
For order totals over $500 the shipping charge is 9% of the order total

You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order. For orders over $1000 please contact us to inquire about discounted shipping rates.

International Shipments: We offer international shipment through various carriers, however the least expensive service is USPS Priority Mail International. Cost varies by package weight and destination country. Shown below is an example presented only as an estimate for reference. For exact shipping charges to destinations outside the USA please contact us at sales@veskimo.com.

Example shipment: Complete Personal Cooling System (Vest + Backpack, package weight 7 pounds) shipped via USPS Priority Mail International, insured, 6-10 days estimated delivery time:

Shipped to Canada $55
Shipped to Mexico $65
Shipped to Europe or Central & South America $70
Shipped to Australia or New Zealand $80
Shipped to most other worldwide destinations $75

Customs and Import Duties: You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be paid by you. Customs policies vary widely from country to country. We have no control over these charges and cannot predict what they may be. Please contact your local customs office for further information. Additionally, when ordering from Veskimo.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

An Order Confirmation will be emailed to you upon your completion of the checkout process. The Order Confirmation will include your Invoice Number and Confirmation Number which can be used to check the status of your order on our Customer Service page at any time.

A Shipping Confirmation will be emailed to you upon shipment of your order.  The Shipment Confirmation will include the FedEx Tracking Number with instructions on how to check the status of your shipment.

Please note that we are located in California.  Delivery to rural areas on the East Coast may require up to 5 business days from the date of shipment.

Payment Options and Order Processing:

Veskimo accepts Visa, MasterCard, Discover Card and PayPal.  We will also accept your personal check or money order but will not ship your order until your payment clears our bank.  We do not ship orders C.O.D.

Credit Card Online: Your credit card will not be charged until we ship your order - We do not charge in advance. Your credit card information is conveyed via Authorize.Net using 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

Credit Card by Phone: If you prefer to give us your credit card information by phone, please select the Check/Money Order payment option, then call us toll free at 877-698-3754 to give us your credt card information along with your Invoice Number.

Check/Money Order: Orders paid by check or money order will not ship until your payment clears our bank. Our payment address will be included in your Order Confirmation email.

PayPal: PayPal charges your account immediately and emails a "Receipt for your Payment to Veskimo" directly to you upon your checkout. PayPal then sends us a request to either accept or decline your payment.  We do not accept your payment until we are ready to ship.

Backorders: If we cannot ship your order within 5 days of your placing it we will inform you via email and give you an estimate of when we anticipate shipping.  If you wish to cancel your order, please contact us via email or phone.  If we do not receive a reply, we will let your backorder stand and fill it as soon as possible.

Confirmations: An Order Confirmation will be emailed to you upon your completion of the checkout process. The Order Confirmation will include your Invoice Number and Confirmation Number which can be used to check the status of your order on our Customer Service page at any time.  If you do not receive an Order Confirmation email within 24 hours of placing your order, please contact us.

A Shipping Confirmation will be emailed to you upon shipment of your order.  The Shipment Confirmation will include the FedEx Tracking Number with instructions on how to check the status of your shipment.

If you are unable to complete your order on this website, please contact us either by email at sales@veskimo.com or by phone toll free at 877-MY-VESKIMO (877-698-3754).

Return Policy:

Because drinkable water flows through both the Backpack and Vest, used products cannot be resold as new.

What constitutes use?
Removal of the plastic covering from the Bite Valve on the Backpack constitutes use of the Backpack.  Return of a Vest through which water has flowed will be considered "used."  Return of a Backpack and Vest with the plastic covering on the Bite Valve still intact will be considered unused. 

Returning an unused Vest:
If you purchase two different size Vests (because you aren't sure which size will fit you best), try them on and return the one you don't want, unused (don't flow water through it).  You will be refunded the full price of the Vest, less original shipping charges, if it is received undamaged, in new condition.  You pay only the return shipping cost back to Veskimo.

Returning an unused Backpack:
Our policy is the same as returning an unused Vest.  You will be refunded the full price of the Backpack, less original shipping charges, if it is received undamaged, in new condition.  You pay only the return shipping cost back to Veskimo.

Returning used items:
If the returned item has been used (as defined above), a return fee of $25 for each Vest, $25 for each Backpack and $10 for each Extension Hose or Cooler will be deducted from your refund.  There is no return fee on items water does not flow through (Power Cord, Power Pack, Waist Belt Extension, etc.).  Shipping costs will not be refunded.

Time limit on returns:
Please make all returns within 30 days of your original purchase.  Please email or call us prior to shipping the product back to determine if there is any way to resolve your concern prior to returning the product.  Our goal is to keep our customers happy.

Product Warranty:

Veskimo warrants its products against defects in material and workmanship under normal use and service for one (1) year from the date of original retail purchase.  If defective, the product will be repaired or replaced at our option, at no charge with dated proof of purchase.  This warranty applies only to the original retail consumer and is not transferable.

This product is sold as is.  This warranty does not cover defects or damage resulting from: accident, misuse, improper operation, unauthorized modification, normal wear and tear or failure to maintain the product as specified in the User Guide.  No warranties, express or implied.  Veskimo disclaims all warranties not set forth herein, including warranties of fitness for a particular purpose.  We shall in no event be liable for death, injuries to persons or property, or for incidental, contingent, special or consequential damages arising from the use of our products.

Please contact us prior to returning your product so we can determine the best course of action.  Customer satisfaction is our number one goal.

Please follow these Important Safeguards:

Read all instructions carefully before using.  See the Vest User Guide and Backpack User Guide.
Save these instructions for future reference.
This product is intended for personal use only and not for commercial, industrial or military use.
This is not a therapeutic device.
Do not use for anything other than the intended use.
Do not rely on this system as your only source of hydration.
Not for use by small children.
Do not operate if damaged - return to Veskimo for service.
Do not disassemble - There are no user-serviceable parts inside.  Disassembly or modification voids the warranty.
Use only alkaline (single use) or NiMH AA-size rechargeable batteries.
Do not operate dry -- extended dry operation may damage the pump and will void the warranty.
Immediately follow the prescribed procedure for priming if the pump runs dry.
Never put anything but water (or water w/ a recommended cleaning agent) and ice (no dry ice) in the system, otherwise the warranty is voided.
Do not fill with alcohol, electrolytes, sports drinks, energy drinks or "elixirs" -- just pure water.
After filling, ensure the cap is screwed on tightly to prevent leakage.
Do not place or store near a source of heat.
Do not place any part of the system into a freezer.
Do not immerse the backpack in water.
Clean & sanitize the entire system periodically to prevent build-up of potentially harmful micro-organisms.
Clean, dry and remove batteries prior to long term (seasonal) storage.
Do not hang the vest on a hanger without padding for an extended period of time.

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